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Experience Luxe Raw Hair from Saralilasmassimo

  • Why was the money taken from my card but I did not receive the order information?
    In this case, it is very likely that your bank has rejected the current transaction, our advice is to contact the bank to find out the reason or to change the payment method, the deducted money will be automatically returned to your account within 48 hours. There is also a case where the email address you filled in the order is wrong, so the order information is sent to the wrong email address. In this case, please contact our customer service immediately to help you find out.
  • Is the colored hair the same color as the picture?
    The pictures on the website are all taken with our real products, so the color is the same, but there may be light and other reasons, resulting in a slight color difference between the physical object and the picture.
  • For bulk hair for braid, how many bundles are needed for hairstyling?
    Usually, it takes 2-3 bundles to do the hairstyle.
  • What's the shipping time?
    For customers in the United States, shipping takes about 3-4 working days, and for other European countries and Canada, it takes about 4-5 working days. Order process depends on products. Generally speaking, all orders can be shipped out within 5 business days.
  • Why can't the discount code work?
    Many discount codes have conditions of use, and cannot be used without meeting the conditions of use. Therefore, if you get a discount code and find that you cannot use it, please contact our staff immediately to check whether there are conditions of use, so as to recommend a more suitable discount code for you.
  • Can I dye or bleach my hair?
    Only the Natural Color and #613 Virgin hair can be dyed or bleached. Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Although our virgin hair can handle a coloring process very well, please be cautious. Once the hair is chemically-altered incorrectly, the cuticle can become damaged and overexposed, causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we will not be held liable for any damages.
  • Will the wave and curl pattern return after I straighten the hair?
    Yes, the wave and curl pattern will return after you straightened or curled the hair without any chemical, but the curl will become a little looser than its original status. (the curl pattern will not hold if you used chemical)
  • Hair extensions and bulk hair have multiple bundles on the picture, will I receive multiple bundles?
    No, the picture is only used to show the product, does not represent the quantity, so customers need to choose the number of bundles according to their own needs when purchasing.
  • How to tell human hair with synthetic hair?
    Human hair has natural protein, it is easy to tell by burning and smelling, human hair will be ash, which will go away after pinching, human hair will smell foul when burning, the human hair will show white smoke. While synthetic hair will be a sticky ball after burning and will show black smoke, moreover, human hair may be have a few gray hair and split end, it is normal and not a quality problem. Human Hair VS Synthetic Hair
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

FREE EXPRESS SHIPPING on orders over $280.

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