Shipping & Returns
At Massimo Hair, we provide free shipping for all orders over $280 within the United States. We use the best packaging methods to ensure that your order arrives safely and securely. Our shipping is fast and reliable, so you can enjoy your new hair as soon as possible.
If you have any questions about our shipping policy, please don't hesitate to contact us.
Returns & Exchange Policy
At Massimo Hair, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 7 days of receiving your order to initiate a return or exchange.
Please note that all returned items must be in their original packaging and in unused condition. We reserve the right to refuse returns that do not meet these requirements.
If you have any questions about our return and exchange policy, please don't hesitate to contact us (firstname.lastname@example.org)
Please contact our Customer Care Team via email: email@example.com, indicating the item(s) you would like to return and the reason. Please attach any applicable clear pictures.
After receiving return instructions from us, please package up the item(s) to be returned with the original packing. All returns must include an order packing slip that clearly indicates which item(s) from which order are being returned. If this is not filled out correctly, your return may experience issues in processing.
Drop off your package at the local post office.
Most returns are processed within 3 business days after we receive your package. We'll issue the refund to your original payment account. Once your refund has been issued, you will receive a confirmation email.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email:firstname.lastname@example.org. Once we receive your request, we will be in contact with you to address and resolve the issue
You have 7 business days to decide if an item is right for you, if you would like to return or exchange the item. Please ensure the first contact within 7 business days once received. Once beyond 7 business days won’t be taken into consideration. Please keep a good contact during this period.
Custom items and clearance items cannot be returned or exchanged.
Returned items must be in their unused condition with the original packing. We do not accept any product that has been worn or used, has any visible changes, has disrupted curl patterns, the hair or lace has been cut in any way, has been chemically processed or has an odor. So we encourage you thoroughly inspect and examine the product before using it.
We do not accept returned items that have been sent back without proper returns requests.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Ywigs products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Returned-to-Sender & Refused Packages
1.This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
2.Returned-to-Sender or Refused packages will be restocked and you will be issued refund to your original payment account minus the initial shipping charge.
3.To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Our system can not make any changes to orders once they have been placed. Please contact us via email:islm2saralilasmassimo.com for any possible changes before we shipping out the packages.
4.We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Every customer can enjoy one time free repairing service within after-sale three months. If more than three months, please contact us for complex repair service. It will take about 35 business days for repairing. You are responsible for the double way shipping charge.
Order Cancellation and Change
For any order cancellation and change, we can freely help cancelling your order and changing your order details ONLY if you could contact us within 24 hours after you placing your order. And an extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we will be very appreciated if you could contact email@example.com for the details and the possibility at your earliest convenience if you want to do some changes. Shipped orders can not be cancelled or changed.
FREE EXPRESS SHIPPING on orders over $280.